Tupelo Honey provided an update Friday morning about the cause of the flooding that's closed the popular restaurant.
On their social media accounts, Tupelo Honey says a fire main in the basement of another business was the cause of the flood. They say it may have been abandoned at some point.
Tupelo Honey says it was relieved to learn that it was KUB tap water that seeped into their basement, as opposed to water that may have been contaminated in some way.
They expect to be closed for about a week, but will keep us updated on their progress and when they will reopen.
The owner of Shonos in the City, which is located next to Tupelo Honey, says they received some water damage as well. They have been closed since yesterday, waiting on their hot water to be restored.
Previous story: Thursday 5:05 p.m.
(WBIR-Knoxville) 100,000 gallons of water and an estimated $100,000 worth of damage temporarily closed Tupelo Honey Thursday after a pipe burst caused serious flooding in the basement of the restaurant.
KUB confirmed a pipe that supplies water to the sprinkler system burst early Thursday morning.
Steve Frabitore, the owner, got the call around 5 a.m. Thursday. He arrived at his restaurant to find floating chairs and cases of food in the basement, and water levels about five feet deep.
"Walking coolers, keg coolers, there's a prep kitchen down there. All of our technology is ruined," said Frabitore. "So this is not the kind of thing where you can just put some fans up and dry it out. Everything will be ripped out. Everything will be replaced. Sanitized, taken care of."
The owner estimated about $40,000 in damage to inventory and $60,000 in damage to equipment. Fabritore said if the waters would have reached the first floor, the restaurant would have to be closed for about a month, instead of about five days.
"We're so thankful nothing came up to the main floor, and that's due to the tremendous response from KUB," said Fabritore. "It's a good day and a bad day, but definitely good from the standpoint that people come first and no one was injured. So this is not a tragedy."
Frabitore it was hard to have to turn away eager customers.
"It's awesome to see how many people have come to eat with us today, and it's very disappointing not to be able to do what we do for a living."
Shoppers and restaurant-goers gawked at the KUB truck and water pumping out of the building, which now has a 'closed' sign on the front door.
"I was very excited about coming here and having something new that I haven't had before and we found out that it's not happening today," said Christina Barnard, a would-be first-time customer.
"I was going to introduce them to it. And, unfortunatley it's closed so we're going to have to do it another day," said Barbara Humphries, a regular customer and friend of Barnard.
By noon, water levels had gone down. Frabitore said there are cameras that likely captured the pipe burst.
"We're waiting until this gets down another couple of feet and we'll be able to get down there, and assess exactly which sprinkler pipe or head or whatever busted."
The owner said insurance will cover the costs of the damage. Frabitore said employees will also be paid for the days they would have worked.
(WBIR-Knoxville) Tupelo Honey Cafe in Market Square will be closed for an estimated five days after a burst pipe caused serious flooding in the basement.
Owner Steve Frabitore said an estimated 100,000 gallons of water flooded the basement early Thursday morning.
No one was hurt and KUB believes a pipe burst likely caused the flooding.
Frabitore said an estimated $40,000 worth of inventory and $60,000 worth of equipment was ruined.
10News will have the full story on 10News at 5.